Report the claim to your insurance carrier immediately or Buchanan Insurance Services Agency, Inc..
Automobile Accidents
First and foremost, if anyone is injured, provide immediate first aid assistance and call for emergency services.
If you have been involved in a serious auto accident and we insure your auto, you should have your insurance ID form, which should be left in the vehicle at all times, that will provide you with the name of your insurance carrier, policy number and a phone number to contact.
Exchange your name, address, telephone number and insurance information with the driver of the other car(s) involved in the accident.
Write down the following information:
- The date, time, and place of accident
- Description of how the accident occurred
- The name and address of owner of the other automobile
- The other driver's license numbers
- The names and addresses of all passengers and witnesses
- The license plate numbers of the other vehicles, including witnesses
Promptly report the accident to the nearest police station and complete any necessary incident reports.
Cooperate fully with the police, but do not make any admissions about your responsibility in the accident. (Do not admit that it was your fault, even if it was!)
Property Losses
Report the claim to your insurance carrier immediately or Buchanan Insurance Services Agency, Inc..
In the event of a property loss, such as a structure fire or natural disaster, here are some tips on what should be done: First and foremost, if anyone is injured, provide immediate first aid assistance and call for emergency services. Take appropriate steps to prevent further damage to the property.
Workers Compensation - Report the claim to your insurance carrier immediately or Buchanan Insurance Services Agency, Inc.. Workers Compensation claims should always be reported directly to the insurance carrier to avoid any delays, for assistance in the filling out and filing of required state forms and to make sure all reporting requirements are met in a timely manner.
What Happens Next - When reporting your claim to the insurance carrier directly, they will take down information pertaining to the claim and get an adjuster assigned. In many cases, they will tell you in that initial call your claim number for future reference, as well as who the adjuster is and how to reach them.
When you contact our office to report a loss, the Customer Service representative will take the accident information and send it in to your insurance company for processing.
The insurance company will assign a claims adjuster to your account.
The claims adjuster will contact you to set up an appointment to view the damaged property and process the loss.
Our agency will work consistently with the insurance company and adjuster to resolve any questions and ensure that your claim is processed promptly and efficiently.
If you encounter any problems, be sure to please contact us using our online form or by telephone at 1.616.949.8871!
